Delivery Information

bigbrella works with a number of courier services to deliver your parcel.

Once your courier has been booked, the courier company will provide a tracking number that will automatically be sent to your email address.

All deliveries are marked ATL (Authorised To Leave). This means that the courier will assess whether a safe place is available to deliver your parcel, without obtaining a signature.

Some safe places may include:

• At the front door
  • Without blocking or obstructing its opening
  • If under cover and more than 5 metres from the street or footpath
• Down the side of the house
  • If under cover
• Within a business; during business hours
• With a concierge
  
• In a safe place that can’t be accessed by animals and is protected from the weather

If the courier is unable to leave your parcel in a safe place, it will be delivered to the nearest Collection Point. You will then be notified so you can collect when suitable.